Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at info@rawrcave.com or log in to your account at https://rawrcave.com/a/account to submit a return request directly. Please note that returns will need to be sent to the following address: Solbergsvägen 27, 19457 Upplands Väsby, Sweden

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@rawrcave.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Please note: for hygiene reasons, items that have been unsealed after delivery cannot be returned if the seal has been broken.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification. This window is extended if the 14th day falls on a weekend or public holiday.

To exercise your right of withdrawal, log in to your account at https://rawrcave.com/a/account to submit a cancellation or return request, or contact us at info@rawrcave.com.

Your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note: the right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at krystian@rawrcave.com.